FAQ:
1. Are packages shipped discretely?
Yes, all packages will arrive in a US Mail Priority Box labeled from ITD.
2. How do I cancel an order?
Once an order has been placed, it cannot be canceled. Please send a cancellation request immediately after placing your order to [email protected].
3. What if I receive a damaged product?
Contact [email protected] with your order number, a video, and photos of the fault. The product must be unused in the pictures or videos.
4. When will I receive a response after emailing customer service?
Our customer service team aims to respond to all emails within 24-48 hours.
5. How is personal information used?
Order information collected is used to fulfill orders, communicate with customers, screen for potential risk or fraud, and provide information or advertising related to our products or services based on customer preferences.